Ontario Welcome Center Selected as Launch Site for Visit California’s Accessibility Initiative
California becomes second state to certify all Welcome Centers with a record number of 22 certifications
Ontario Welcome Center in Ontario, CA. Photo Courtesy of the Ontario Welcome Center.
ONTARIO, Calif. (April 2, 2026) — Greater Ontario California (GOCAL) is pleased to announce the Ontario Welcome Center is the launchpad for Visit California’s accessible and inclusive certified Welcome Center initiative in partnership with KultureCity. As part of the initiative, California becomes the second state to certify all of its Welcome Centers across the 12 tourism regions, with a record number of 22 certified centers.
California Welcome Centers have completed the sensory-accessible and inclusive training offered by KultureCity, the global leading nonprofit in sensory accessibility and inclusion. The training provides staff with the tools and understanding to better welcome visitors of all ages and backgrounds with sensory sensitivities and disabilities. Beginning April 23, 2026, KultureCity Sensory Bags will be available for visitors to check out and use during their California adventures, offering supportive tools designed to reduce sensory overload and increase comfort while exploring the state.
“Our Ontario Welcome Center is located in the heart of Southern California and is the perfect place to kickstart your Southern California exploration,” said President & CEO of GOCAL, Michael Krouse. “We’re thrilled to expand our resources so we can continue to welcome and support visitors in finding the best ways to enjoy the incredible dining, entertainment and outdoor adventures in the Greater Ontario region.”
Each Welcome Center will also feature a free social story available through the KultureCity App, a visual guide that helps individuals and families know what to expect before visiting. These stories are designed to support travelers who benefit from predictability, visual cues and clear expectations.
“Empowering communities through inclusion and innovation, the California Welcome Centers are aligned with the same visionary spirit as KultureCity and are championing a world where every individual, regardless of ability, is not just accepted but celebrated for their unique contributions to the tapestry of humanity,” says Uma Srivastava, Executive Director of KultureCity.
For more information, visit visitcalifornia.com/experience/california-welcome-center-ontario/.
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About Greater Ontario California
Greater Ontario California (GOCAL) is the official destination marketing organization to promote the cities of Ontario and Rancho Cucamonga, California to visitors nationally and internationally. As destination experts we provide leisure, meeting groups and meeting professionals with an unbiased, comprehensive resource when booking a tour, convention, meeting, or event within the cities of Ontario and Rancho Cucamonga, California. Ideal for leisure and business travel, the region boasts scenic mountains, deserts, vineyards, and metropolitan areas that are both historic and cosmopolitan in character. Under the umbrella of the Greater Ontario California is the California Welcome Center and several Signature Events to support the overall mission to drive visitors to the region, stimulating economic growth. GOCAL provides the necessary destination support tools to execute a successful experience. Visit GO-CAL.org. Follow @VisitGOCAL on Facebook, X (formerly Twitter), and Instagram.
About Visit California
Visit California is a nonprofit organization with a mission to develop and maintain marketing programs — in partnership with the state’s travel industry — that keep California top-of-mind as a premier travel destination. For more information about Visit California and for a free California Official State Visitor’s Guide, go to visitcalifornia.com.
About KultureCity
KultureCity is the world’s leading nonprofit focused on sensory accessibility and inclusion, dedicated to creating a more accepting and accessible world for individuals with sensory needs and invisible disabilities. Through training, certification, and resources, they equip communities, venues, and organizations to better understand and support individuals with conditions such as autism, PTSD, and dementia, ensuring environments are welcoming, safe, and inclusive. By transforming spaces and empowering people with the tools and awareness to act, KultureCity is driving a global movement that makes inclusion the standard, not the exception, and ensures everyone can fully participate in and experience the world around them.
